24 Hour Medical Assistance Number: +44 (0) 1243 621130
+44 (0) 20 3418 0470
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Claims Procedures

To download our full claims procedure document, please select the appropriate link below

24-hour emergency medical assistance.

For all advice and assistance in any medical emergency, or for the required pre-authorisation for ALL inpatient claims, or any claim that is likely to exceed £2,500/$4,250/€3,250, in the first instance you should call MediCare International's 24 hour Assistance Service which is provided by CEGA Group Air Ambulance Ltd.

You and your family will have access to a multi lingual 24-hour helpline. Whatever the medical emergency or the medical treatment required, the staff at our Assistance Service will be able to help. We can offer:

  • Pre-authorising any inpatient treatment required by you and your dependants and arranging direct settlement with hospitals.
  • Arranging emergency medical evacuation where local medical facilities are inadequate or not available.
  • Multi-lingual assistance.
  • Assistance in locating suitable doctors, dentists and other healthcare providers in the area where you are living.
  • Providing confirmation of cover.
  • Repatriation of mortal remains or local burial.


CEGA Group Contact Details:

To enable us to process your claim quickly and efficiently, please follow the instructions given carefully.

All insurers require information about you and your state of health when you make a claim. This information is recorded on our claim form. Since some doctors and healthcare providers prefer to enclose a claim form when they submit bills to insurers, we recommend that you take a claim form with you when you first visit a doctor, dentist or hospital.

Click on the claim type below and follow the instructions: