For all advice and assistance in any medical emergency, or for the required pre-authorisation for ALL inpatient claims, or any claim that is likely to exceed £2,500/$4,250/€3,250, in the first instance you should call MediCare International's 24 hour Assistance Service which is provided by CEGA Group Air Ambulance Ltd.
You and your family will have access to a multi lingual 24-hour helpline. Whatever the medical emergency or the medical treatment required, the staff at our Assistance Service will be able to help. We can offer:
Pre-authorising any inpatient treatment required by you and your dependants and arranging direct settlement with hospitals.
Arranging emergency medical evacuation where local medical facilities are inadequate or not available.
Assistance in locating suitable doctors, dentists and other healthcare providers in the area where you are living.
Providing confirmation of cover.
Repatriation of mortal remains or local burial.
CEGA Group Contact Details:
To enable us to process your claim quickly and efficiently, please follow the instructions given carefully.
All insurers require information about you and your state of health when you make a claim. This information is recorded on our claim form. Since some doctors and healthcare providers prefer to enclose a claim form when they submit bills to insurers, we recommend that you take a claim form with you when you first visit a doctor, dentist or hospital.
Click on the claim type below and follow the instructions: