Emergency medical evacuation claims

If urgent medical treatment is required which is not available locally the Plan usually provides cover for Emergency Medical Evacuation.

a. Prior to making any travel arrangements, approval must be obtained from the Assistance Company. In the first instance telephone the following number:

• If dialling from the UK: 01243 621 130


• If faxing from the UK: 01243 773 169


• If dialling from outside the UK: +44 1243 621 130


• If faxing from outside the UK: +44 1243 773 169


• If emailing: medicare@cega-aviation.co.uk

This number is available 24 hours a day, 365 days a year. They will need to know the answers to the questions below – please have your replies ready before telephoning for assistance:

1. Patients full name, date of birth, nationality and current address
2. Certificate Number and policy expiry date
3. Medical Problem/Situation/Assistance requested
4. Date of occurrence of illness/accident
5. Hospital name and telephone number
6. Treating Doctor's name and telephone number
7. Name of Patient's own doctor/GP, if any

b. The Assistance Company will advise the action to be taken, and make the necessary arrangements for air tickets to be purchased, if necessary. They will also make arrangements for Hospital admissions upon arrival at the approved destination.

APPROVAL MUST BE GIVEN BY THE ASSISTANCE SERVICE IN ORDER THAT THE TRANSPORTATION COSTS, ALL IN-PATIENT COSTS OR WHERE TREATMENT COSTS ARE LIKELY TO EXCEED £2,500, CAN BE CONSIDERED FOR SETTLEMENT BY THE INSURER FAILAURE TO OBTAIN PRE-AUTHORISATION WILL RESULT IN THE INSURED PERSON BEING RESPONSIBLE FOR £1,000 OF EACH CLAIM.