Inpatient claims or claims likely to exceed £2,500

Before being admitted as an in-patient in hospital, or where it is considered likely that treatment costs will exceed £2,500, pre-authorisation must be obtained from the Assistance Company. In a medical emergency the Assistance Company should be notified within 72 hours of commencement of treatment. Simply ask the Hospital to contact the 24 Hour Assistance Company who can confirm cover, give approval for treatment costs and make arrangements for direct settlement of bills with the hospital.

FAILURE TO CONTACT THE ASSISTANCE COMPANY PRIOR TO INCURRING COSTS WILL RESULT IN THE INSURED PERSON BEING RESPONSIBLE FOR £1,000 OF EACH CLAIM

• If dialling from the UK: 01243 621 130


• If faxing from the UK: 01243 773 169


• If dialling from outside the UK: +44 1243 621 130


• If faxing from outside the UK: +44 1243 773 169


• If emailing: medicare@cega-aviation.co.uk