Our objective is to provide our clients with a high level of service at all times. With the best of intentions we have to accept that there may be an occasion when you, our customer, feel that objective has not been met. Should you have any reason to complain, in the first instance contact the Senior Executive Director at MediCare quoting your certificate number.

In the event that you remain dissatisfied and wish to file a complaint with the insurer of MediCare, please follow the complaints procedure detailed in your policy documentation.

In the event that you still remain dissatisfied, you may be able to take your complaint further by contacting The Financial Ombudsman Service, whose details are as follows:

The Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London, E14 9S
Helpline: + 44 (0)800 023 4567
Switchboard: +44 (0)20 7964 100
Email: complaint.info@financial-ombudsman.org.uk

This complaints procedure is without prejudice to your right to take legal action.